Terms of service

TERMS & CONDITIONS

Website: JamrAloud.eu
Operated by: Oud Delirio Unipessoal LDA
Registered in: Portugal (European Union)
NIF: 518822699
Effective Date: February 2026

1. Legal Entity

This website, JamrAloud.eu, is owned and operated by Oud Delirio Unipessoal LDA, a company legally registered in Portugal.

All purchases made through this website are contracts with Oud Delirio Unipessoal LDA, which is responsible for order fulfillment, customer service, and legal compliance.

2. Scope of Application

These Terms & Conditions apply to all visitors, users, and customers who access or purchase from JamrAloud.eu.

By using this website, you agree to be bound by these Terms & Conditions and applicable European Union consumer protection laws.

3. Products and Availability

  • All products are subject to availability.
  • We reserve the right to modify or discontinue products without notice.
  • We make every effort to ensure accurate product descriptions and images.

4. Pricing and Payment

  • All prices are displayed in Euros (€).
  • Prices include VAT where applicable under EU regulations.
  • Payment must be completed at checkout before order processing.
  • We reserve the right to correct pricing errors.

5. Order Acceptance

We reserve the right to accept, reject, or cancel any order for reasons including but not limited to:

  • Product availability
  • Payment authorization failure
  • Fraud prevention
  • Incorrect pricing or technical errors

6. Shipping and Delivery

Orders are shipped from Portugal to European Union countries.

Delivery times are estimates and may vary depending on courier operations and destination.

Full shipping details are available in our Shipping Policy.

7. Right of Withdrawal (EU Customers)

In accordance with EU Consumer Rights Directive 2011/83/EU, customers have the right to withdraw from their purchase within 14 days of delivery.

This right applies only to unused, unopened, and sealed products.

For hygiene and safety reasons, opened fragrance products cannot be returned.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Refunds are issued to the original payment method.

9. Legal Warranty

All products are covered by the legal warranty provided under applicable European consumer protection laws.

Customers are entitled to remedies if products are defective or not as described.

10. Intellectual Property

All content on this website, including logos, images, text, and design, is the intellectual property of Jamr Al Oud or Oud Delirio Unipessoal LDA.

Unauthorized use or reproduction is strictly prohibited.

11. Limitation of Liability

We are not liable for indirect or incidental damages resulting from the use of this website or products, except where required by law.

12. Privacy and Data Protection

Personal data is handled in accordance with our Privacy Policy and GDPR regulations.

13. Governing Law

These Terms & Conditions are governed by the laws of Portugal and the European Union.

Any disputes shall be subject to the jurisdiction of Portuguese courts.

14. Contact Information

Company: Oud Delirio Unipessoal LDA
NIF: 518822699
Email: ouddelirio@jamraloud.eu
Phone: +351 960 288 447 
Website: JamrAloud.eu

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.