Shipping policy

Shipping & Delivery Policy
Jamr Al Oud – Europe Online Store
Operated by: Oud Delirio Unipessoal LDA (Portugal)
NIF: 518822699
Last Updated: February 2026

1. Fulfillment Location

All orders placed on JamrAloud.eu are processed, packed, and shipped directly from our fulfillment center located in Portugal (European Union).

Shipping from within the European Union allows faster delivery, secure logistics, and no customs duties for EU customers.

2. Shipping Coverage

We ship from Portugal to all countries within the European Union, including but not limited to:

  • Portugal
  • Spain
  • France
  • Germany
  • Italy
  • Netherlands
  • Belgium
  • Austria
  • Sweden
  • Denmark
  • Finland
  • Ireland
  • Poland
  • and other EU member states

3. Processing Time

  • Orders are processed within 1–2 business days.
  • Orders are processed Monday through Friday, excluding public holidays in Portugal.
  • Once shipped, customers receive tracking information via email.

4. Estimated Delivery Times (Europe)

  • Portugal: 1–2 business days
  • Spain: 2–3 business days
  • France, Germany, Italy, Netherlands, Belgium: 2–5 business days
  • Other EU countries: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or peak seasons.

5. Shipping Partners

We use trusted international courier services to ensure fast and secure delivery, including:

  • DHL
  • FedEx
  • UPS
  • CTT Expresso (Portugal)

6. Shipping Fees

  • Shipping costs are clearly displayed at checkout before payment confirmation.
  • Free shipping promotions may apply depending on order value and destination.

7. Taxes & VAT (European Union)

All orders shipped within the European Union are processed in accordance with EU VAT regulations.

  • VAT is included in the final price where applicable.
  • No customs duties apply for shipments within the European Union.
  • Customers will not be charged additional import taxes for EU deliveries.

8. Delivery Conditions

  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for delays caused by incorrect address details.
  • Courier delays beyond our control may occasionally occur.

9. Lost or Delayed Shipments

If your shipment is delayed, lost, or damaged during transit, please contact us. We will investigate and provide an appropriate resolution in accordance with applicable EU consumer protection laws.

10. Contact

Company: Oud Delirio Unipessoal LDA
Email: ouddelirio@jamraloud.eu
Phone: +351 960 288 447
Website: JamrAloud.eu

We are committed to delivering your order securely, quickly, and with the premium service expected from Jamr Al Oud.